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July 12, 2018

We believe it is important to know where you are buying your adult sex doll / masturbator from, what privacy you will be afforded from Sex Doll Canada on such a discreet purchase, how your personal information will be handled, and what purchase guarantees you have.

After all, it can be a major purchase for a lot of people; but, also one of the most satisfying ones ... after all, can your OLED TV or BMW blow you? If it can, please let us know!


Is my customer-information secure? What information is kept on me / my purchase?

Sex Doll Canada is fully GDPR (General Data Protection Regulation) compliant through the infrastructure offered by our e-commerce platform. Is the other "Big Adult Sex Store" that you have purchased from before, or are considering purchasing from, compliant?

Want to know what this means? It's important! Check out the below information:

Top Intro Article: https://www.vpngeeks.com/beginners-guide-gdpr/

More on GDPR: Intro. to The 2016 EU / Global Standard on Data Protection

At any time, you can make a formal request with us to disclose any and all customer information we have on file, and upon request we can delete it. This is an automated process on our end, so it is easy for us to do. We also have IT protections in place that offer enhanced protection against hacking attempts, true encryption for credit card transactions, etc.

Moreover, even without special request, we retain your official customer file (with customer / billing information) for a maximum of only six (6) months, and only so that we can help you deal with any product concerns / questions that may arise post-sale. After that, we delete it!


How are your prices so low?

When most customers passing through our website see our prices, the first question we get is "Are you guys legit?". Yes we are! Here's our GST / HST number, look us up! This number will also show up on all your invoices.

GST / HST Number:  770190890 RT0001


How will you keep my credit card information discreet?

We don't retain any credit card information outside of our e-commerce platform (read below), don't accept or exchange your credit card information by e-mail or phone (never, ever!), and only officers of our company have access to your full name and billing / mailing address - and only for a limited period of time! Our suppliers and the Canadian Border Services Agency (CBSA) don't know you even exist when your product ships to us in Toronto!

Our e-commerce platform processes all credit card transactions 100% securely and discreetly, with state-of-the-art encryption. This platform is used by over 500,000 businesses in over 175 countries! The business name on your credit card will show up as:

Billing Name you will see on your Credit Card statement:  "SP * SDCANADA"


What if I want to call you? 

Feel free to use "Private Number", and we will pick-up! We don't need to know who you are to answer product questions or questions about our business.

When you call our phones, we are also very discreet! We answer as "SD Canada", and our voice mail announces as "SD Canada" - so if somebody hits redial on your phone, they will have no idea you're shopping for sex dolls!

We will never call you back if we missed your call (unless you leave a voice message asking for a call back), and even text / SMS messages will come from "SD Canada".


Can I pay by Bank Draft, Bitcoin or Another Method?

Yes - we accept all conventional forms of payment (no cash partial or full payments - sorry)!

That includes Bitcoin. So, if you want to remain truly anonymous, you can be; however, we will need you to confirm in writing that you are of the legal age of majority to view and receive pornography. The advantage of credit card is that once the authorization is approved, we can process your order immediately. However, with bank draft, you'll have to wait for the bank draft to clear.


Here are some of the reasons why buying from Sex Doll Canada is an easy decision:

We pride ourselves on offering our customers fair pricing, an easy and totally-secure purchasing experience, and most of all unsurpassed customer service. If you reach out to us by phone, e-mail or through our website, you'll find us approachable, easy to work with and communicate with (in English or in French), and if for some reason there is an issue, we always do our best to "make it right" with our customer.


Who is Sex Doll Canada?

We are a Canadian corporation, located in Toronto, and our customer service is provided by Rick and Jenny. We are a small business who plans to change the world for the better, one doll at a time! We operate with "Sex Doll Canada" as a legal, registered trade name that could be easily identified and looked up by the authorities in the case of any dispute. While this is our legal and registered trade name, it is not the name of our corporation.


Why Should I Buy from Sex Doll Canada?

We believe we have the absolute best customer service available anywhere, at any price, and are still able to offer the most competitive pricing in Canada! Why buy from an American or offshore company when you can get the same or better price, sourced right in Canada?

Our customer service team will be happy to help you at every step throughout this process. Moreover, when buying from us, you are not responsible for importing the product, paying import taxes / duties, or interacting with the Canadian Border Services Agency; we know this makes customers nervous, so we completely manage this part of the process, as all dolls ship to us in Toronto first and we are the Importer of Record!

Of course, everyone deciding to buy a doll needs to first find the right doll for them. If you are a first-time doll buyer, please reach out and ask lots of questions and make sure you read our FAQ! You should also spend time researching your purchase on The Doll Forum, which is an invaluable resource for newbies and pros alike.

Remember - sex dolls are our business, and we've heard every question before, so don't be shy! Buy if you are and don't feel like making a phone call, feel free to write to us instead!

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