Give Your Used Doll a New Life

The program offers $200 CAD for an approved TPE doll and $300 CAD for an approved silicone doll. Our team will confirm your eligibility and credit before your trade-in is finalized.

Yes. Dolls in any condition may be submitted for review, including damaged dolls. Please describe the condition accurately and include photos so we can confirm eligibility.

No. Dolls purchased from other retailers can also be submitted for consideration.

You may request to keep the head when arranging your trade-in. Our team will confirm the return requirements and whether full trade-in credit still applies.

For approved trade-ins, we can provide prepaid return-shipping instructions where supported. Our team will confirm packaging, shipping arrangements, and any location-specific limitations before you send your doll.

Pickup and Toronto-area drop-off may be available by arrangement. Contact our team first so we can confirm availability and provide instructions.

The program is intended to let you receive your eligible replacement before sending back your trade-in. Our team will confirm the return deadline and shipping instructions as part of your approved offer.

Applications from Canada and the United States are welcome, subject to shipping availability and program approval. We will confirm the arrangements for your location.

Trade-in credit can be applied toward eligible custom-made dolls and selected in-stock Zelex and Irontech dolls. Ask us to confirm eligibility for the model you want before ordering.

Approved trade-in credit may be combined with qualifying promotions, subject to the terms of the promotion and the trade-in offer. We will confirm the final savings before you purchase.

No. Trade-in credit is intended for qualifying doll purchases, not accessories, and it is not a cash payout.

Submit your trade-in details first. Once approved, our team will explain how the credit is applied to your eligible replacement order. Do not ship your existing doll until you receive instructions.

Returned dolls are assessed for responsible refurbishment or disposal, depending on their condition. We aim to minimize waste wherever practical.

Use the trade-in form to provide your contact details, the doll’s material, brand or model if known, and clear condition photos. We will follow up with next steps and any additional information needed.